Comments on: Understanding USAA’s Subscriber Savings Account http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/ Personal finance for military, veterans, and their families Wed, 08 Feb 2012 13:45:33 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andy http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-17955 Andy Sat, 24 Sep 2011 16:33:41 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-17955 I been using USAA for over 20 years, my insurance policy is always been the cheapest than anywhere else. I have had one collision claim but 5 rock chip claims where they replaced my windshield on my Honda Accord 3 times :). The collision claim was in 2002 and the dealer did a lousy job and now I have called them to fix it again, I believe the dealer was a preferred provider at the time, still no word on whether they are going to fix again for free. I am patient though. I should know next week. Was worth a try. As for my homeowners policy ( I got that about 8 years now), that is expensive, $774 a year, Farmer just quoted me $284 for really close to the same coverage, I believe USAA was over insuring but they go by a program in their computer. With both these policy, my SSA has climbed over $2000. So even if I took in consideration the SSA every year my home policy is still way high using the average of three other quotes , Liberty Mutual was $681 and State Farm was $335.00 , and Farmers at $284.00. Of course, I am going with farmers in January with a whopping $490 difference. In today's times I would not get a home equity, I would consider a HELOC or refin but not a home equity, just too much money, and shop around. My house is paid for so I won't take money out because now it cost me $250 a month to live here with taxes, insurance, and utilities. Can't beat it. I been using USAA for over 20 years, my insurance policy is always been the cheapest than anywhere else. I have had one collision claim but 5 rock chip claims where they replaced my windshield on my Honda Accord 3 times :) . The collision claim was in 2002 and the dealer did a lousy job and now I have called them to fix it again, I believe the dealer was a preferred provider at the time, still no word on whether they are going to fix again for free. I am patient though. I should know next week. Was worth a try. As for my homeowners policy ( I got that about 8 years now), that is expensive, $774 a year, Farmer just quoted me $284 for really close to the same coverage, I believe USAA was over insuring but they go by a program in their computer. With both these policy, my SSA has climbed over $2000. So even if I took in consideration the SSA every year my home policy is still way high using the average of three other quotes , Liberty Mutual was $681 and State Farm was $335.00 , and Farmers at $284.00. Of course, I am going with farmers in January with a whopping $490 difference. In today’s times I would not get a home equity, I would consider a HELOC or refin but not a home equity, just too much money, and shop around. My house is paid for so I won’t take money out because now it cost me $250 a month to live here with taxes, insurance, and utilities. Can’t beat it.

]]> By: Robert Biller http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-17263 Robert Biller Mon, 18 Jul 2011 19:21:01 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-17263 Recently I tried to obtain a home equity loan of $80,000 on a paid off home valued at $300,000 from USAA. Despite having been a client of USAA for banking and insurance for 30+ years, having a guaranteed income (military retirement) and having a credit rating of 800, I was denied the loan. USAA's reasoning was that my homes location is too remote to get an assessor too, to determine its fair market value. I was quite mad and began researching other banks and insurance companies and I found that I had been paying considerably more for auto and home insurance for years and that by going through a local bank I could shave a full 1.5% of interest off of the loan from USAA's rate. I now have the same coverage as I had before at a 50% savings on my cars, a 60% savings on my house and a 75% savings on earth quake insurance. Thank you USAA for turning me down on the loan or I would hav continued to blindly let you take advatage of my loyalty. Recently I tried to obtain a home equity loan of $80,000 on a paid off home valued at $300,000 from USAA. Despite having been a client of USAA for banking and insurance for 30+ years, having a guaranteed income (military retirement) and having a credit rating of 800, I was denied the loan. USAA’s reasoning was that my homes location is too remote to get an assessor too, to determine its fair market value. I was quite mad and began researching other banks and insurance companies and I found that I had been paying considerably more for auto and home insurance for years and that by going through a local bank I could shave a full 1.5% of interest off of the loan from USAA’s rate. I now have the same coverage as I had before at a 50% savings on my cars, a 60% savings on my house and a 75% savings on earth quake insurance. Thank you USAA for turning me down on the loan or I would hav continued to blindly let you take advatage of my loyalty.

]]> By: Diana http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-16952 Diana Sun, 22 May 2011 23:25:31 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-16952 I just discovered that i got a refund on my homeowners insurance because it was cancelleed. It's sunday and of course I cannot call nobody. I am not in bankcruptcy, just checked last week my credit score is in the 800's and fnancial stable. I am shocked since I am a memeber of 9 years. no notice, I pay my homeowners in full every year. What if I had a problem with my house and I wasn't insured? Can they even cancel it without proper notification????? I always had good relations with this company but it seems to me I should start moving my nest somewhere else....:( I just discovered that i got a refund on my homeowners insurance because it was cancelleed. It’s sunday and of course I cannot call nobody. I am not in bankcruptcy, just checked last week my credit score is in the 800′s and fnancial stable. I am shocked since I am a memeber of 9 years. no notice, I pay my homeowners in full every year. What if I had a problem with my house and I wasn’t insured? Can they even cancel it without proper notification????? I always had good relations with this company but it seems to me I should start moving my nest somewhere else….:(

]]> By: Bill the Cat http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-16716 Bill the Cat Mon, 25 Apr 2011 17:14:39 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-16716 I've been almost 90 days late with my premium once when my wife's company closed and we lost her income. They were quite willing to work with us and very flexible with our situation. I have a hard time believing that USAA would do something like he is describing without some other factors being involved. I’ve been almost 90 days late with my premium once when my wife’s company closed and we lost her income. They were quite willing to work with us and very flexible with our situation. I have a hard time believing that USAA would do something like he is describing without some other factors being involved.

]]> By: Bobbie http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-16629 Bobbie Wed, 20 Apr 2011 02:28:51 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-16629 I have read through each of the comments on here and I must say I'm shocked! My husband and I have been with USAA for over 10 years and have always had superior customer and claims service. We will probably be leaving USAA for other reasons; however, reading these comments is VERY sobering to say the least. We have always had pretty much the bare minimum in coverage through USAA and thought our rates were unbeatable. Well, our financial adviser started looking around for us...low and behold there is another company (a few actually) who quoted 3 times more coverage for less money a year! When it was all said and done, we will be paying nearly $950 LESS a year with the other company than we were with USAA even with MORE COVERAGE in the auto area. I was totally amazed. I am almost glad we are making this move based on the comments above, too. Thank you all for speaking out about your experiences with USAA. It has been helpful. I have read through each of the comments on here and I must say I’m shocked! My husband and I have been with USAA for over 10 years and have always had superior customer and claims service. We will probably be leaving USAA for other reasons; however, reading these comments is VERY sobering to say the least. We have always had pretty much the bare minimum in coverage through USAA and thought our rates were unbeatable. Well, our financial adviser started looking around for us…low and behold there is another company (a few actually) who quoted 3 times more coverage for less money a year! When it was all said and done, we will be paying nearly $950 LESS a year with the other company than we were with USAA even with MORE COVERAGE in the auto area. I was totally amazed. I am almost glad we are making this move based on the comments above, too. Thank you all for speaking out about your experiences with USAA. It has been helpful.

]]> By: epador http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-15774 epador Sat, 05 Mar 2011 07:04:13 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-15774 I have had USAA insurance for 14 years. They had been a good service company for me initially, but since 2008 I've not had any warm feelings from them in multiple dealings regarding claims and other issues. The final straw came this winter. We had a near fatal auto accident, and the car was totaled. When we tried to call on the weekend while we were stranded 50 miles from civilization, we spent almost all the cell phone battery on hold for 30 minutes, only to be disconnected after 2 minutes of useless banter with folks that had no idea how to help us. (I used the remaining time to call AAA who fixed us up in less than a minute). I repeatedly called and e-mailed them to figure out how to expedite the claim, with multiple contradictory advice and delays. Its been over 4 months since the accident, 3 months since the car loan was paid off, and we still have not received the balance owed us. I hate to use the word "lied" but can think of no other accurate way to describe the statements that USAA has given me about why things are delayed or not happening. I terminated my insurance with them and would strongly recommend that if you ever think you may actually need to file a claim with USAA, you need to find a more customer-friendly company. Unless you live in San Antonio, you have no way of looking your agent in the eye and getting an honest answer from them. After being sold the "we understand service members' needs" line, let me tell you, they don't even seem to understand how to do their own job efficiently, are more interested in avoiding responsibility for their errors than serving their customers, and provide poor service. In my phone calls, they have repeatedly tried to put me on the defensive rather than solve my problems. As a professional delivering customer service every day, I can tell your their approach is poor. I have had USAA insurance for 14 years. They had been a good service company for me initially, but since 2008 I’ve not had any warm feelings from them in multiple dealings regarding claims and other issues. The final straw came this winter. We had a near fatal auto accident, and the car was totaled. When we tried to call on the weekend while we were stranded 50 miles from civilization, we spent almost all the cell phone battery on hold for 30 minutes, only to be disconnected after 2 minutes of useless banter with folks that had no idea how to help us. (I used the remaining time to call AAA who fixed us up in less than a minute). I repeatedly called and e-mailed them to figure out how to expedite the claim, with multiple contradictory advice and delays. Its been over 4 months since the accident, 3 months since the car loan was paid off, and we still have not received the balance owed us. I hate to use the word “lied” but can think of no other accurate way to describe the statements that USAA has given me about why things are delayed or not happening. I terminated my insurance with them and would strongly recommend that if you ever think you may actually need to file a claim with USAA, you need to find a more customer-friendly company. Unless you live in San Antonio, you have no way of looking your agent in the eye and getting an honest answer from them. After being sold the “we understand service members’ needs” line, let me tell you, they don’t even seem to understand how to do their own job efficiently, are more interested in avoiding responsibility for their errors than serving their customers, and provide poor service. In my phone calls, they have repeatedly tried to put me on the defensive rather than solve my problems. As a professional delivering customer service every day, I can tell your their approach is poor.

]]> By: Ernie http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-15591 Ernie Thu, 24 Feb 2011 14:13:09 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-15591 Although my experience with USAA has been mostly pleasant, when I looked to obtain homeowners insurance in Florida, they refused to insure the house. I explained to them, that I had PCS orders after returning from Iraq, to Florida. They told me that they will not create any new policies in Palm Beach, Dade and Broward county (south Florida). They offered to provide coverage through one of their subsidiaries or partner companies. The quote was around $8800.00. I stated that this was more than 5 times the highest quote that I had obtained which was around $1700.00. They told me that I needed to take into account the financial standing of the company that was offering the homeowners insurance. I obtained home owners insurance from a local company for around $1400.00. Their may be some risk involved, but USAA's quote was too high. I would have left and transferred all of my accounts to either State Farm or All State, but none of the big insurance companies wanted to insure a house in Florida. Just to recap, they do provide a good customer service, when you as a customer provide a good source of revenue, with a low risk as a liability. Regards, Ernie Although my experience with USAA has been mostly pleasant, when I looked to obtain homeowners insurance in Florida, they refused to insure the house.

I explained to them, that I had PCS orders after returning from Iraq, to Florida. They told me that they will not create any new policies in Palm Beach, Dade and Broward county (south Florida). They offered to provide coverage through one of their subsidiaries or partner companies. The quote was around $8800.00. I stated that this was more than 5 times the highest quote that I had obtained which was around $1700.00. They told me that I needed to take into account the financial standing of the company that was offering the homeowners insurance. I obtained home owners insurance from a local company for around $1400.00. Their may be some risk involved, but USAA’s quote was too high.

I would have left and transferred all of my accounts to either State Farm or All State, but none of the big insurance companies wanted to insure a house in Florida.

Just to recap, they do provide a good customer service, when you as a customer provide a good source of revenue, with a low risk as a liability.

Regards,

Ernie

]]> By: DeCarlo http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-15400 DeCarlo Fri, 11 Feb 2011 18:23:54 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-15400 I truly LOVE the service they provide to me, the vehicle insurance policies, and the banking is outstanding. I been with them over 10 years and never had one problem. I am very happy with USAA I truly LOVE the service they provide to me, the vehicle insurance policies, and the banking is outstanding. I been with them over 10 years and never had one problem. I am very happy with USAA

]]> By: Kathy http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-15394 Kathy Fri, 11 Feb 2011 04:12:19 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-15394 I have been banking w/USAA for 16 yrs. I have auto, life and renters insurance along with Credit card, Checking, savings accounts and auto loans with them. I got divorce 2 yrs ago and have been struggling to stay afloat, while raising 3 kids. I recently had to file for bankrupcy and today I find out that USAA has cut my online banking access because of it. This is a bank that I recommend to everyone I meet because of their excellent customer service and willingness to actually talk to their members. I just can't believe how they are acting. I have been banking w/USAA for 16 yrs. I have auto, life and renters insurance along with Credit card, Checking, savings accounts and auto loans with them. I got divorce 2 yrs ago and have been struggling to stay afloat, while raising 3 kids. I recently had to file for bankrupcy and today I find out that USAA has cut my online banking access because of it. This is a bank that I recommend to everyone I meet because of their excellent customer service and willingness to actually talk to their members. I just can’t believe how they are acting.

]]> By: Rick http://themilitarywallet.com/usaa-subscriber-savings-account-insurance-policy/comment-page-1/#comment-8627 Rick Thu, 21 Oct 2010 00:43:58 +0000 http://themilitarywallet.com/2008/03/17/usaa-subscriber-savings-account-insurance-policy/#comment-8627 please delete my last name, or my homeowners with usaa will soon be cancelled. please delete my last name, or my homeowners with usaa will soon be cancelled.

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