Jackson Hewitt Review: Free Filing and Tax Prep Resources

The military often comes with complex tax situations, and Jackson Hewitt is well equipped to walk you through them with ease.
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Jackson Hewitt taxes

Jackson Hewitt helps millions of people with their taxes every year.

They have several storefronts throughout the country, occupied by tax professionals who can both prepare and file taxes for anyone. Jackson Hewitt also offers an online filing service that can walk taxpayers through the preparation process.

They offer online services for circumstances including business owners, investments and itemized deductions.

They have a variety of packages to choose from and even offer a free version. It’s worth taking a look at their new plans and services to determine whether this company is right for you.

Jackson Hewitt Review: Key Features

Jackson Hewitt comes with a suite of features, providing individuals with everything they need to do their taxes on their own or enlist the help of a tax professional.

Seamless Interface

Jackson Hewitt Online has a beautiful user interface that is easy to navigate. If you prefer to do your entire tax return from start to finish, it will walk you through the process with prompts.

If you need to come back and finish parts of it later or if you prefer to jump back and forth between sections, each section is clearly labeled.

You have the flexibility to prepare your return in any way you’d like. When you’re ready to submit your return, Jackson Hewitt will prompt you to complete any sections you may have forgotten before you file.

Mobile-Friendly Forms

Preparing your tax return online has never been easier. The large text, smooth interface and big fields make it mobile-friendly as well. It allows you to pop into your account on the phone if you need to make a quick update or continue your return on the move.

As more complex returns may require additional assistance, the online forms give you convenient options.

Maximum Refund and Accuracy Guarantees

The best online tax software platforms have a maximum refund guarantee, including Jackson Hewitt. They also offer an accuracy guarantee, ensuring that your tax return was prepared correctly.

If you are subject to a tax penalty from the IRS due to a calculation error on Jackson Hewitt’s part, they’ll issue a full refund.

Tax Calculators

Jackson Hewitt offers users a general calculator that can measure tax liability as well as calculators for earned income tax credits and self-employment tax calculators that can help you determine whether you’re eligible or subject to additional refunds and fees.

Cost

Jackson Hewitt now offers one price plan for all filers, regardless of the complexity of their returns. 

If you are self-employed, need to record small business income, rental income, capital gains or have more complicated tax situations, you may want to seek professional help before using the tool.

Jackson Hewitt also offers the option of filing online with a tax pro, who will do the work for you. You’ll need to answer a few questions and submit your tax forms to be matched with a tax pro and receive a price quote.

Pros

One price, guaranteed: Jackson Hewitt Online’s price of $25 includes both a federal and state return. You’re also guaranteed that price for two additional years.

Branch access: If at any time during your tax document preparation you struggle with questions, you can visit any of Jackson Hewitt’s physical branches for help. The process for switching from online to the office is easy and seamless.

Help database: Jackson Hewitt has a huge online database offering frequently asked questions, guides, tutorials and other helpful tools. If you need help filing your taxes but don’t want to drive to an office or pick up the phone, try their extensive help database first.

Email and phone support: If you can’t find what you need on the help database, Jackson Hewitt representatives will be happy to answer your questions through live chat or over the phone. You can reach them during business hours for assistance with your online forms.

Cons

If you used a different program to file your taxes last year, Jackson Hewitt can’t import it for you.  However, they make it easy to fill it out manually by guiding you through each field and explaining what you need to input.

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About Ryan Guina

Ryan Guina is The Military Wallet's founder. He is a writer, small business owner, and entrepreneur. He served over six years on active duty in the USAF and is a current member of the Illinois Air National Guard.

Ryan started The Military Wallet in 2007 after separating from active duty military service and has been writing about financial, small business, and military benefits topics since then. He also writes about personal finance and investing at Cash Money Life.

Ryan uses Personal Capital to track and manage his finances. Personal Capital is a free software program that allows him to track his net worth, balance his investment portfolio, track his income and expenses, and much more. You can open a free Personal Capital account here.

Featured In: Ryan's writing has been featured in the following publications: Forbes, Military.com, US News & World Report, Yahoo Finance, Reserve & National Guard Magazine (print and online editions), Military Influencer Magazine, Cash Money Life, The Military Guide, USAA, Go Banking Rates, and many other publications.

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