Home Depot and Lowes 10% Military Discount Available Everyday

Home Depot and Lowe’s have long been known to offer a 10% holiday discount to military members and their families, and in many cases veterans and retirees. These promotions were usually limited to the main military holidays such as Memorial Day, Fourth of July, and Veterans Day. Well, no longer – both companies have just announced these offers are available every day of the week! Additionally, you may be able to find discounts online at Lowes.com and savings at HomeDepot.com.

Military Discount Eligibility: Please read the discount information closely, as these discounts may or may not be available to all military veterans on a daily basis.

Home Depot 10% Military Discount

Where one goes the other will follow. Home Depot and Lowe’s are notorious for attempting to undercut their competition, and it is easy to use their deals against each other – try it, just go into a Lowe’s or Home Depot with the flier from the other store and you can almost always get a price match.

The Home Depot 10% military discount was also originally focused on the major veterans holidays, but they followed Lowe’s lead. Again, you should expect to have a proper military ID and except certain limitations on dollar values, online shopping and more. But it’s still a great deal!

Home Depot Military Discount Policy

Some military members and veterans have reported not being able to receive a 10% discount when shopping at Home Depot. I have seen multiple instances where Home Depot advertises the discount, but they don’t officially have the discount listed on their website. An online customer service rep recently gave me this information about Home Depot military discounts:





The Home Depot offers a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.

In addition, a 10 percent discount is also offered in recognition of Memorial Day, Fourth of July, Labor Day and Veterans Day at all U.S. Home Depot stores for all other military veterans. (source)

I also contacted a Home Depot customer service rep online and she gave me this response:

We proudly offer Active and Veteran military a 10% discount on their online or in store purchases.  Please contact Online Customer Care at 1-800-430-3376 and place your online order over the phone for a immediate discount or bring your ID to your local Home Depot.  However, this may not be used in combination with any other sale prices or discounts.

This was the first mention I had heard of being able to receive a military discount online, but it’s worth trying to contact Online Customer Care to see if you can get the discount.

Other people have mentioned not being able to receive the discount for in-store purchases. Apparently it often comes down to manager approval, so it is most likely on a store by store basis. Please share your experiences below.

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Lowe’s 10% Military Discount Policy

Lowe’s now offers a 10% military discount to all active duty military members, members of the Guard and Reserve, retired military members and their immediate family members. The 10% Lowe’s discount also applies to disabled veterans and their families. Here is the specific discount information:

To qualify for the Everyday 10% Military Discount, you must: Be currently serving in, or retired from, a qualifying branch of the Armed Services, or be the immediate family member of someone who is and have a valid military ID Card. Or: Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC).

We honor all Veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the Veteran community on these three holidays only. (source)

To be eligible for the everyday 10% discount you will need a valid, government-issued military ID card. All other military veterans will still be able to receive the discount on the Memorial Day, Fourth of July and Veterans Day weekends. The discount applies to in-stock and special-order purchases up to $5,000, but it excludes sales via Lowes.com and purchases of services or gift cards.

Keep in mind you may be able to find discounts at the Lowe’s.com website. Just follow the link or click on the banner below to access these deals. The best part is that you can view inventory and complete your order online, then visit the store and pick up the item. That way you don’t waste a trip only to find out they didn’t have your item in stock.

Shop Lowes.com

Don’t forget to shop around. If Home Depot or Lowe’s doesn’t honor the military discount, then compare prices with other stores, including playing Home Depot and Lowe’s against each other (they almost always honor coupons and offers from the other store). There are plenty of home improvement coupons available from various stores.

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Date published: March 27, 2013.

Article by

Ryan Guina is the founder and editor of this site. He is a writer, small business owner, and entrepreneur. He served over 6 years in the USAF and also writes about money management, small business, and career topics at Cash Money Life. You can also see his profile on Google

Comments

  1. Wm Bergmann says:

    I was unaware of the policy and have spent thousands at both Home Depot and Lowe’s remodeling my home. Yesterday, when I pulled out a credit card to pay my VA card fell out and the checker said I could get 10% off as a vet. Cool. I saved $40 right there. I wonder, can I ask for a retroactive discount on all I spent without knowing about the policy?

  2. As of last week, our local Lowe’s does not accept the ID of V on a Drivers license. This is in Wellington, FL. I will now only shop at Home Depot.

  3. FYI…

    I just went to my local Home Depot (Old Peachtree & I-85 in Georgia) last night and tried to get my veteran discount using my drivers license and was treated like dirt…
    • First of all, the lady at the self-checkout was just NOT a nice person at all. Her name was Dorothy and was NOT very customer oriented.

    • Dorothy pulled about a book after whining about how she’s just not going to do this (give me a discount) because I didn’t bring in my DD214. Who would be foolish enough to carry that around with them? The book showed the proper forms of ID. The Georgia license wasn’t one of them. When I tried to explain to her all the forms required to get one of these drivers licenses, she turned her back and ignored me.

    I was hoping Lowes would be better, but after finding this article I’m assuming that both companies probably have matching policies….

  4. I have worked for Home Depot for more than 15 years.

    The policy is this: to receive a military discount every day of the year you must have ID that shows you are either active duty, retired status, or have a service connected disability. If you are retired status your ID will say “INDEF” for an expiration date. If you are an immediate family member your ID must not be expired. If you have a service connected disability the correct ID is a VA card which will say “service connected” below your photo. A driver’s license with military designation on it is not acceptable except on the four holidays of Veteran’s Day, 4th of July, Memorial Day and Labor Day on which all other IDs showing past military service will be accepted even if expired including the DD214 (along with photo ID). Contractors or citizens who are not military but who have military IDs for the purpose of getting on the base are not entitled to military discount.

    The discount is for personal use only and not for business use and it is only for the person whose name is on the ID. It is not to be used by friends or relatives. The name on the credit card used to make the purchase should agree with the name on the military ID.

    There are a number of items in the store which will NOT be discounted and they include garden tractors and commodities for example. Also the discount will not be given for anything that is presently on sale, nor will it be given on tax exempt purchases for use by a tax exempt organization (although states that grant exemption to veterans from sales tax should be an exception as long as the purchase is for personal use and not for use by a business or tax exempt organization).

    That is pretty much the policy in a nutshell.

  5. It is also not good for previous purchases. However, a manager MAY choose to allow a refund/rering for a previous purchase within the previous week to accomodate situations where a person simply did not have their ID with them at the time of purchase.

  6. Steve S.,

    It is not the Active Duty, Retirees, or Disabled Veterans who are complaining. It’s the group of veterans who served their country, were not disabled, and did not serve 20+ years.

    I would venture to guess that the majority of veterans are not disabled or retired. We do not have a Retiree ID or a VA Card and cannot get one. We have the United States Department of Defense Form 214, a.k.a. the DD-214.

    After we served our country, the military took our ID Cards and gave us a DD-214. We were told that this form would prove our military service. They should have included a caveat… “except at Home Depot.”

    Your policy is your policy. Fine. But call the discount something else. Say that it only applies to Active Duty, Retirees, and Disabled Veterans. Manage our expectations so we know not to ask for the “Veterans Discount” in front of a group of people, only to be told that our service didn’t count.

    Fortunately there are some veterans working in some stores who know that we can’t get the ID cards required by the company policy. They honor our service anyway and accept our DD-214. Unfortunately these folks are few and far between. My civilian cashier actually argued with her veteran manager who approved my discount based on my DD-214, “…but he doesn’t have an ID Card!”

  7. Outside the Box says:

    I have been to multiple locations in VA. Woodbridge, Springfield, and Alexandria. I showed them my VA card as well as my expired Mil ID and was not given the discount despite their policy. I cited the policy and the manager had no knowledge of it. They stated it was only during holidays and not year round.

  8. Rglrman in CO says:

    I am in the process of upgrading a home I recently purchased. Items include all new kitchen appliances, carpet, floor tiles and granite in kitchen and bathrooms, new light fixtures throughout. I purchase the appliances at Lowe’s over the Labor Day weekend, used an additional 10% off card that I got from my realtor and then got an additional 5% off for putting the purchase on my Lowe’s card. I was amazed. I liked the carpet and tile selection better at Home Depot and was planning to purchase; however, they refused to honor a military discount. Granted – I am not retired nor do I have a service connected disability. I did have my VA card and a copy of my DD 214. The response I received was that there were too many people abusing the program so I had to be active duty in order to get the discount. Both the Lowe’s and Home Depot are located in Aurora, CO (Southlands) near Buckley AFB. Lowe’s gets it – how the 10% can build loyalty. They also get my business…..

  9. So as of October 12, 2013 the Home Depot Military Program is changed. For Retirees, Receiving VA Benefits, etc :Now you must register with Home Depot to get the discount. The local store says I have to do this online; Home Depot 1-800- Customer Service line says I have to this in the store. And each purchase will be limited to a MAXIMUM of $20. Called Lowes – they are still giving the 10% discount for retirees without registering and without the $20 limit…so it looks like Lowes gets my vote ($$$)

  10. robert morrow says:

    i am a Disabled American veteran,with a card that says life member on it. this is the only thing i have saying i am a disabled vet. some of my other cards and papers were stolen and the others were lost such as my card i was all ways to carry with me with my claim # on it. i do have a copy of my dd214 and a copy of my honorable discharge.but i was told i would have a picture i d from the army to prove that i was a vet. except on special holidays then all i had to do is say i was a vet to get the discount no i d needed. this was at lows. i do not know how to get a picture i d that proves me a vet. if my drivers license that has both picture and veteran on it wont work.i am 79 years old an just heard about this. i was glad so i tried it i did have to show a copy of my dd214 to get vet. my license.

  11. Shopped HD this weekend. Was told by the cashier, and later confirmed with management, that the year-round 10% discount policy for active and retired military was changed. It only included “select” items, not your entire purchase, and only for items up to $200. While I can understand companies can change policies, this should have been publicized. The manager stated that company instituted the new change with expectation that few people would complain.

    We chose to complain to HD online and will be shopping at Lowes.

  12. I was just denied the military discount with a purchase at my local HD. I had been getting the discount all year with no dollar limits/references to being retired or disabled. Seems now things have changed with HD and I will switch my purchases over to Lowes across the street. As Steve S said above, I guess unless you are a disabled veteran or retired, you’re the only class of military that should receive the discount. Those of us that have served, did not retire nor were hurt in the line of duty, do not qualify. Not very well communicated, nor inclusive of all that have served to give this great country its freedoms!

  13. I have spent literally tens of thousands of dollars at Lowes and not Home Depot in the last few years due to the differing policies. Home Depot are now making a card that you sign up for to show you have the proper i
    ID such as a VA card with “service connected disability” on front since mine doesn’t say that I’m denied. Basically if you would have caught a bullet while in-country you’d get the discount. Watching your friends die doesn’t count. Whereas lowes that I am there so often I feel like Norm walking into Cheers. They call me by name and the mgr never asks to see my VA card any longer abc they pop that discount in while thanking me for their service and I thank them for their benevolence. There are hundred of thousands like me – and Home Depot is actually screwing themselves. Whoever is in charge at HD for services such as this needs to be kick out by back of his breeches. THANK YOU LOWES!

  14. I have registered at Home Depot and I have had no problems at Home Depot OR Lowes obtaining a discount. However, I live in Virginia and Virginia DMV has a Veteran ID program in which non-retired/disabled veterans can obtain a STATE issued veteran’s ID card. You have to submit the proper DD-214 paperwork, but it can be done and it doesn’t take all that long. Since I have obtained this physical ID card I have had no issues with getting discounts at MANY other retailers as well. I wish more states issued these ID cards.

  15. In September I ordered one of their gun safes from online. They gave me the 10% military discount, though I had to get it by phone. I was told that I could either order on the phone, or order it online, then call as soon as I get the order # to have the discount added.

  16. Thomas Gerber says:

    Home Depot just changed their policy are what they provide discounts on. I just bought five different items and none of them qualified as discounts. :(

  17. Steve-having worked in the office that issues military ID cards for nine years-including retired and dependent cards, I would like to clear one piece of your information up because it is inaccurate. All retired personnel are not issued a retired ID card that says “indefinite”. The card is issued as indefinite IF the veteran is over 65. In certain medical situations, the back of the ID card MAY say indefinite but on the front of the card, it still expires every four years and must be reissued. When it says indef on the back of the card, that is because they are able to receive lifetime medical care indefinitely. It is not an expiration date. If a company is going to offer a “veteran discount” it should apply to all veterans. Maybe these companies should confer with those of us who HAVE served, so they know these things. No vet in their right mind is going to just carry their 214 in their wallet. Not all of us who served retired or are disabled. If it doesn’t apply to all veterans, then fine-don’t call it a veteran’s discount. I received my VIC a few months ago; now I’m wondering if HD is going to give me flack about asking for the discount…

  18. And…not everyone pays with a credit card, so…

  19. My dad, who is a disabled vet, went to Home Depot on 11/30/13 and purchased over $300 worth of items. When he asked about the 10% discount, he was told that the needed to go to the customer service desk to apply (which he promptly did). After paying for everything, he checked his receipt and saw that he was only discounted $20. When he asked about it, he was told that not all vendors participate and that the maximum discount allowed was $20. Home Depot has a sign stating that veterans can save 10% on purchase, but nothing about the restrictions.

  20. Just got back from a trip to Home Depot. Was told that no discount to veterans unless active, inactive, disabled, or retired. They stuck by this statement when I talked to a manager. Veterans only get that 10% discount 4 times a year. My local Lowe’s store always gives the discount with ID. They have never hesitated to give the discount even if the dollar figure of the sale is higher than an average transaction. Lowe’s gets my business…it is that simple…

  21. Denied the discount at Home Depot yesterday after having gotten it during the summer. Worst part is the young kid manager who looked at me with disdain with my military card…(not active, retired or disabled). He obviously had a dislike for anything military related and took pleasure in telling me no discount, we had already been rung up when he came over, the cashier was so embarassed she kept thanking me for my service and apologizing.
    so its back to Lowes, a bit further away but so worth it, the manager there calls me by name and no issues on the discount. Ask at your local hardware stores too, some give the discount quick and easy…dont overlook the Mom and Pop stores, ask!

  22. HOME DEPOT CHANGED ITS POLICY. I was unable to get the discount with an active duty military ID. Store was in New Jersey. It used to be a discount across the board and every day. Now there are tons of excluded items, limitations. LOWES IS BETTER!!

  23. I was told they were “cracking down” on the discount policy. I still have my old Military ID card and was denied today at Home Depot. Never had a problem until today.

    I really think they should rename the policy as well. A veteran is anyone who at some time in his/her life has signed a blank check made out to the United States of America for an amount of up to and including their life.

  24. I went to H.D. last night to purchase some items and also learned that they changed their policy. I was told that I could not use my County issued veterans i.d. card that shows proof of service. I was frustrated as well but now that I have thought about this issue I am satisfied with Home Depots policy. No corporation HAS to offer ANYBODY a discount. Although it is nice its defiantly not necessary. We volunteered to protect the U.S.of A. and corporations, local stores, and franchises decide if they want to offer discounts and on what days. We need to stop expecting things as entitlement being veterans. The only concern we should have is making sure we receive our veterans BENEFITS, not 10% off an item at Lowes or H.D. Now suck it up and press on!

  25. damadtech says:

    It seems the issue is a lack of a uniform company policy. Getting or not getting the discount at Home Depot is not what turns me off, it’s the arrogant and rude excuses, misinformation and apparent disdain shown by the personnel at Home Depot lately. THAT is why I’m shopping elsewhere now! I love the flimsy excuse that certain vendors are part of the issue….. LOL They have nothing to do with HD offering a company discount. And they wonder why their sales are slumping? Poor customer service is as deadly to sales as is a bad economy.

    And Bonnie, You unfortunately are misinformed about Military ID cards also. I DO HAVE in my possession my USAF Retiree ID Card (DD Form 2) and it clearly states on the front right over my SSAN the word INDEF. And I’m only 56……. and have never had to renew it for any reason.

  26. I agree with several of the comments. I am a disabled vet. I’ve been around the military over 35 years. I have a permanent disability which no one can see unless I drop my pants and show you. Sometimes I go to Home Depot and Lowes, which I have better luck at Lowes, and show my VA id and most cashiers don’t even know what it is. I’ve been told by cashiers that employees of the VA have the same card but that is not true. Or they say it isn’t a valid id. The VA does not issue the same card to employees that the vets get from what I’ve seen. If you want to check to make sure its valid, it’ll say service connected below the Vets picture.
    You do not keep your military id unless you retired from the military, which includes serving 20 plus years or getting a medical retirement which takes an act of congress to get. Most vets are discharged at 20% or less no matter what disability they have. The VA can rate them at 100% if they see fit. A person serving 19 years could simply get out and only get a DD214 and get less thanks than a person that served 6 months and is rated at 10% from the VA for their finger hurting. Also if you are retired with the old style id card, most cashiers(young adults), don’t recognize it because it isn’t issued anymore and they say IND on it. Most new style ID (the cac)all have expirations. No one is going to carry their DD214 around(unless they’re stupid), its a 8 1/2 X 11 sheet of paper and it has critical information on it. If you tried to copy and shrink it you can’t read it. Home Depot and Lowes needs to be informed and inform all employees what the different types of ID are.
    These companies and all companies, if they claim to offer military or Vet discounts, should except the Veteran endorsement on any state drivers license because the Vet has to show their DD214 or VA proof to get it on their license. What was the point in passing a law allowing the Veteran to be recognized on their drivers license if no one is going to except it?
    Also, I feel embarrassed all the time because I show my service connected id, and I have a disability, and the cashier looks at me and is thinking “what’s wrong with you?” I feel bad enough I can’t enjoy life anymore because of injuries I acquired in the military and just makes it worse when someone questions your id or thinks your just trying to get a discount.
    And no, these companies don’t have to give anyone a discount. No company does. Its just a good gesture for saying thanks for all you did for America. And the employees are the ones that don’t understand. One store manager can spoil it for everyone if they aren’t familiar with the military. Still doesn’t hurt to ask for a discount, the worst they can say is no.
    I appreciate all veterans, weather you served one day or all your life. No one knows what a Vet is feeling or gone thru unless they have served also. The military is a different place to be today than it was years ago. I hope my kids never serve in todays military, its all political.

  27. Stephen Cain says:

    This is long but bear with me. Here is the supposedly most current official policy from Home Depot. Maybe we should carry a copy of this if we shop there.

    The Home Depot: Company Feedback/Home Depot Reference number 52781658 (KMM24851894V31823L0KM)?

    THD Customer Care (thdCustomerCare@homedepot.com)
    Add to contacts
    10:10 AM
    [Keep this message at the top of your inbox]

    Hello Mr. Cain,

    Thank you for contacting Home Depot Customer Care and for all that you are and have done for this country. In order to obtain the Military Discount, you must provide the appropriate ID at the time of purchase. With the appropriate ID, you will be able to obtain the discount on an everyday basis. If the ID is not the ID that is accepted for obtaining the discount everyday, the discount will be available on the three major holidays of the year which are Veterans Day, Memorial Day and Fourth of July. I have also provided the appropriate forms of ID in order to obtain the Military Discount below:

    US Uniformed Service Privilege and Identification Card: Issued to identify a person as a member of the Armed Forces or a member’s dependent, such as a child or spouse
    Tan – Dependent of active duty member, retiree, or disabled veteran
    Red/Pink – Retired reservist and reservist dependent
    Blue – Retiree or disabled veteran – this can include civilians who retired from working on a Military Base
    Common Access Card (CAC) – Issued as standard identification for active-duty military personnel. Associates must validate the customer’s branch of service as Military.
    Veteran’s Identification Card (VIC) – Issued to identify and check-in for VA appointments. We use this card as and additional way to identify disabled veterans eligible for the Everyday discount. The card will state “SERVICE CONNECTED” which means the veteran was disabled while serving.

    VIC has Service Connected, POW and Purple Heart (PH) indicators on the new card

    MUST have the words SERVICE CONNECTED under picture in order to get the Everyday Discount

    The customer may also have a Veterans Universal Access Identification which is the same as VIC.

    The Universal card is the newer version with the color photo on it (older cards had a black and white photo).

    Veterans who have been awarded Service-Connected (SC) status after their VIC has been issued or SC status is not properly documented on their card, will need to present their letter showing their SC rating to the eligibility clerk at the local VA Medical Center where they obtain treatment. After verification, the eligibility clerk will submit a request to National Card Management Directory (NCMD) System for a new card to be issued to the veteran.

    DD214 (can be used on the three major holidays: Veterans’ Day, July 4th, Memorial Day) – states the customer was honorably discharged from the Military. This is a valid form that can be used only during the 3 Holidays when we honor the Military Discount to everyone.

    The 2011 Florida Driver’s License now displays a “V” to show the person was honorably discharged. This DL can be used as a valid form of ID during this time.

    Please accept our apologies for the inconvenience this has caused.

    Thank you,

    The Home Depot-Customer Care
    2455 Paces Ferry Rd.
    Atlanta, GA. 30339

  28. Not realizing that there was a policy change at HD I purchased over1,000 in material’s to in prove my home after I checked I looked at my receipt and only got a 50.00 dollars off .I still have major work to do and will be buy all my material from Low’s. Thank you Low’s Ricka Lavoie

  29. Well, it seems HD does not give 10% military discount on common lumber items. I went to HD and purchased 2 sheets of plywood and 8- 2x4x96′ (all common items…non specialty) to finish my shed. I have purchased close to $2K in building materials over the last two months from HD building this shed. I got to check out and received a 0.17 cent discount (only for the water I bought). When I asked why they stated lumber was a commodity and the discount doesn’t apply. I went back and grabbed a different 2×4 (common item) and had them ring it up. 10% was taken off the 2×4. They told me they had no control over the discount, corporate does. Lumber is a commodity and as such it changes prices. Strange but HD prices do not go up and down like commodities. Anyways, after a long drawn out waste of time, the store gave me a 10% satisfactory discount (imagine that). I’m going to complain to the corporate office and try to get a better understanding of this seemingly difficult and random discount program.

  30. George Olmstead says:

    Recently made purchases at two Home Depot stores in Florida, namely Bonita Springs and Fort Myers. Both stores refused to apply the Veteran’s discount even though I provided military ID. The store in Bonita Springs actually stated that despite being retired, I had to have “attached service”. Will definitely consider a Lowes purchase next time over Home Depots disregard for military service. If this is a Managers decision whether to grant the discount or not, much to be said for management personnel.

  31. Jon Harrier says:

    I shop at Home Depot and Lowe’s in Central OH. I’ve never had a real problem getting the 10% discount – in the store or online.

    It varies by store: in some Lowe’s stores the discount requires manager override; or the clerk won’t know about it; or they won’t let you have the discount and a tax exemption – even though a business that uses SSN is a sole proprietorship …

    Rating the two companies: Some Lowe’s clerks seem to begrudge the discount eg. roll their eyes, make it obvious that you’re holding up the line, stare off into space.

    HD OTOH has been nothing but polite, usually with a cheery “of course” and sometimes “thank you for your service.” I’m sure this varies by store/ region but so far I’ve had great luck with them

  32. Just FYI, Home Depot no longer honors military discounts for anyone for online purchases (I called the number listed in the article today).

  33. There are two local Home Depot stores. One always gave the 10% discount with my retired ID. The other was always a battle and I would leave the product at the checkout counter a time or two and just cross the street to Lowes. My most recent visit to HD resulted in being told they no longer give the military discount because their prices are lower than they used to be.

    The prices aren’t lower, but since they make the rules, they can say what they want. I have never been denied the discount at Lowes. They always thank me for my service. Home Depot is now dead to me.

  34. I shopped today at the Irondequoit NY Home Depot store for the very last time. As much as I used to appreciate the Veterans 10% discount at this Home Depot, that all changed today. I was denied for the very 1st time when I went to pay for my 350.00 bath room renovation purchase. I had already spent over 1500.00 over the last week for this project and never received any issues. In fact, i was very appreciative of the thanks I received during my 3 previous purchases.
    Today, a totally different story. I felt humiliated by a cashier and manager who even though I showed my proof of being a veteran (Nys drivers lic- you actually need your DD 214 to get. I was told that they couldn’t honor my military discount. I explained all my previous experiences and the cashier and manager were steadfast on their stance. To that, I cancelled out my purchase- drove to Lowes in Webster Ny- I purchased the same materials- actually the items were a few dollars cheaper there and was Thanked for my service by the friendly cashier.
    What Home Depot needs to do is take a long look at how Lowes is operating their business. They could actually learn a thing or two about customer service.
    Thank you for letting me share my frustrations with all of you. And thank you again to all my fellow veterans in the USA! I’m proud to be an American and I’m proud to say Lowes- you have all my future business!
    Paul

  35. Lowe’s has been great about not asking questions. My wife is serving right now and all I’ve had to do at Lowe’s is show them my spouse card and I’ve gotten the discount. Lowe’s also allows some discount stacking with certain products where Home Depot does not.

  36. @Stephen Cain

    Thanks for posting.

    I’ve just started to have issues with some cashiers at my local Home Depot and what you posted pretty much matches my understanding of the rules and also what a phone representative confirmed several weeks ago.

    Some issues are that it looks like Home Depot took down the pages that outlined their policy and chatting with an online representative, the information provided conflicted with my understanding. The information started to match more after I started to ask more questions, but it may have been like I was fishing for a specific answer. So I’m not sure if all Home Depot employees even those at the corporate customer care center are on the same page about it.

    The policy at Lowes is more clear cut and readily available for reference:
    http://www.lowes.com/cd_In-Store+Services+_745829091_#Military%20Discount

    Plus the employees are more enthusiastic in giving the discount as well.

    So I’ll be going to Lowes more often now even though it’s more out of the way.

  37. I have placed many online orders and received my military discount. Today, I called to place an order and was told that, as of Feb. 2014, online orders no longer receive the discount.

  38. George Glowacki says:

    Mat, was that at Home Depot or Lowes?

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