Home Depot and Lowe’s have long been known to offer a 10% military discount to military members, veterans, and retirees on the main military holidays such as Memorial Day, Fourth of July, and Veterans Day.
Well, good news – both companies now offer these military discounts every day of the week! Additionally, you may be able to find discounts online at Lowes.com and savings at HomeDepot.com.
Military Discount Eligibility: Please read the discount information for each store closely. These discounts may or may not be available to all military veterans on a daily basis. In general, both Home Depot and Lowe’s offer a 10% discount to all currently serving military members with proper military ID, retired military members with ID, and veterans with a service-connected disability rating and VA health care ID card with a service-connected designation. Some veterans have reported being able to receive a discount with a drivers license featuring a veterans designation (this is not always accepted at all locations).
Home Depot Military Discount
Home Depot is one of the many companies who offer military discounts year-round. There is some confusion regarding the Home Depot military discount policy. Below you can find details on Home Depot’s offers to veterans.
Home Depot’s 10% Military Discount Policy
An online customer service rep recently gave me this information about Home Depot military discounts:
- Year-round: Home Depot’s military discount is offered throughout the year.
- 10% Military Discount: Home Depot’s 10% discount is applicable to purchases with a $500 maximum discount. There are some exclusions, including installation products or services, Gift Cards, special buy appliances, and some commodities, such as building materials. The discount is not available for online purchases.
- Eligibility – U.S. stores: The discount is offered in the U.S. to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. Veterans who do not have a VA service-connected disability rating may only be eligible for the military discount during national holidays such as Memorial Day, July 4th, and Veterans Day.
- Military ID: To use Home Depot’s discount, you should present acceptable proof of military service.
In fact, you can find even more savings with special Memorial Day and Veterans Day discounts at retailers and restaurants nationwide.
I also contacted a Home Depot customer service rep online and she gave me this response:
We proudly offer Active and Veteran military a 10% discount on their online or in-store purchases. Please contact Online Customer Care at 1-800-430-3376 and place your online order over the phone for an immediate discount or bring your ID to your local Home Depot. However, this may not be used in combination with any other sale prices or discounts.
(Editor’s note: Several readers have reported that Home Depot no longer offers the military discount for online purchases.)
HomeDepot.com Coupon Codes
The Home Depot offers a variety of sales, some of which may vary by location. So it’s a good idea to check the local advertisements, fliers, and online store for up to date information.
The Home Depot also publishes local deals to their website. Click here to view the latest online and in-store promotions at The Home Depot!
Lowe’s Military Discount
Like Home Depot, Lowe’s offers veterans a 10% discount through its MyLowe’s program. You can learn more about the promotional program here.
Lowe’s 10% Military Discount Policy
Lowe’s now offers a 10% military discount to all active duty military members, members of the Guard and Reserve, retired military members and their immediate family members.
The 10% Lowe’s discount also applies to veterans who served honorably, as well as and their families.
Here is the specific discount information:
To receive the Everyday 10% Military Discount, you must:
Be currently serving in or a veteran* of the US armed forces or be the immediate family member (Spouses and/or dependent children up to 18 years old). Once the service member signs up for the discount program on Lowes.com, it will be linked to a MyLowe’s card that may also be used by immediate family.
and
Enroll in the program online. Lowe’s uses a trusted third party to verify eligibility status for online enrollment and may require additional documentation or proof of eligibility.
*Veteran includes all individuals who are retired from the US armed forces or who have been discharged (e.g., honorable, under honorable condition, general). Individuals dishonorably discharged or for bad conduct are not eligible to receive a military discount.
(source)
How to Sign Up for the MyLowe’s Program
Military members and veterans will need to sign up for the MyLowe’s program in order to receive the military discount. Once you sign up for the MyLowe’s program, you can receive the military discount on purchases made in the store, as well as online purchases at Lowes.com.
You will need to provide Lowe’s with your name, phone number, and zip code to join the MyLowe’s program. You will also need to verify your military service with e third party company that verifies military service through a contract with the DoD.
Once you join the MyLowe’s program, you can link your MyLowe’s account with your phone number, or choose to carry a physical card (it is not a credit card, it’s simply a membership card).
The discount applies to in-stock and special-order purchases up to $5,000, but it excludes sales via Lowes.com and purchases of services or gift cards.
Keep in mind you may be able to find discounts at the Lowe’s.com website. Just follow the link or click on the banner below to access these deals. The best part is that you can view inventory and complete your order online, then visit the store and pick up the item. That way you don’t waste a trip only to find out they didn’t have your item in stock.
Home Depot & Lowe’s Military Discount FAQ’s
There can be some confusion on these military discounts at Home Depot and Lowe’s. So we put together a few answers to the most common questions and concerns we hear from our readers.
Who is eligible for the military discount?
The offers as explained above do not necessarily include all veterans, 100% of the time. Both The Home Depot and the Lowe’s military discount offers include active duty, Guard/Reserves, retirees, and veterans with a service connected-disability rating (many stores require the veteran to show proof of a service-connected rating, which will appear on the VA health care ID card).
The Lowe’s military discount is open to anyone who has served honorably.
Some veterans have been able to receive the discount with an alternate form of ID or proof of service, such as a DD 214, or a veterans designation on their drivers license. These alternate forms of ID aren’t officially accepted, so this may be at the discretion of the clerk or the store manager.
How to prove military service:
- Military ID Card
- Veterans ID Card
- VA Health Care Card
- DD Form 214
- Drivers License with Veterans Designation
- other ways to prove military service
Are there exceptions to the discount?
Yes. There are certain exceptions and exclusions to the discounts. Some items cannot be discounted due to manufacturer limitations, because they are already on clearance or have other discounts applied, or because they are commodities and the pricing doesn’t allow for discounting.
This is common for items such as lumber and drywall, which have very small profit margins. There also may be a total dollar limit for discounts.
For example, several commenters have stated the store manager informed them there was a dollar limit for the discount ranging from $50 to $500, depending on the item, store, or location.
Some discounts can’t be combined, such as a military discount and a contractor’s discount. Additionally, it appears as though Home Depot may no longer offer the 10% discount for online purchases. Please verify before making your purchase.
What if you don’t receive a discount?
Some military members and veterans have reported not being able to receive a 10% discount when shopping at Home Depot or Lowe’s. Please check with all the above information and verify the discount applies.
You can ask the store manager to see a copy of their military discount policy and ask if there are exclusions for the items you are purchasing.
It’s also possible you don’t have the form of ID they accept. Home Depot and Lowe’s both have policies in place regarding which forms of ID are accepted. Clerks can get in trouble or lose their job for accepting the incorrect form of ID, so please don’t put them in an awkward position.
Discounts may be hit or miss. At the end of the day, we should appreciate the fact that these companies are making an effort to support our community. If the discount isn’t applied, then please thank them anyway and show these companies our gratitude and appreciation for supporting our community.
Shop Around
If Home Depot or Lowe’s doesn’t honor the military discount, then compare prices with other stores, including playing Home Depot and Lowe’s against each other (they almost always honor coupons and offers from the other store).
There are plenty of home improvement coupons available from various stores. The key is to look at all of your options to ensure you’re getting the best deals on the products you need.
Frederick Frnk says
Thank you Joe McFarland III for your service! I am a US Navy veteran, Viet Nam service. I made four West Pac deployments during my three years and two months aboard a cargo ship. This note is to thank Lowe’s for the military discount. I also thank them for the new veterans parking spaces at their stores. I feel humbled and thankful when the clerk also thanks me for service when checking out. It’s nice to know that some big companies remember veterans.
Julie says
Lowe’s is a wonderful store. #Home Depot not so much. My husband is a Veteran and disabled Police Officer from FL. Yesterday, for the first time ever he was denied his Veteran discount because the V on his FL drivers license no longer counts. They can keep their discounts, it’s a privilege not a requirement, but the way we’re were treated, being told my husband service doesn’t count was hurtful and embarrassing. We will not return to Home Depot.
Howard Hochman says
Home Depot doesn’t care about giving discounts to a Vietnam era vet that served 8.5 years in the Navy, never suffered an injury and has a DD214 to prove service! Lowes is a great store and acccepts my credentials without question 365 days a year. I’ll never step foot in Home Depot again!
David says
I also will no longer shop at Home Depot, after they misled and embarrassed me at my local store while trying to get a military veteran discount.
I learned about veteran discount at Lowes, they give a discount to all active duty military and honorable discharged veterans. So I assumed Home Depot did the same. At my next visit to Home Depot, I went to customer service station and was told they did but unlike Lowes they didn’t register you online. I was told I needed an active duty ID, a veteran ID or show a dd214 form. So after applying two months to get a VIC (veteran identification card) from VA.gov, I was then told at Home Depot only active or retired veterans received every day discount and all others only on military holidays, which was not what I was originally told. Bottom line Lowes not only gives all active military and veterans a discount every day but they also have designated parking in front for Military and veterans. I will no longer shop at Home Depot not because of the discount but how they handled my situation.
Larry says
Allan,I think you meant “disabled” veterans since home depot will not give their discount to veterans that were able to remain healthy and not need VA benefits. I have a veterans designation on my GA drivers license, but that does not meet home depot standards. So now I refuse to shop them anymore. Lowes honors my military service everyday. Lowes also used a verification service to certify my military record.
Robert Perez says
Went to Home Depot on November 19th willing to spend almost $300 worth of merchandise. But ended up leaving because the manager at the store would not give my father a veteran’s discount. My father served his time in the military, and deserves some level of respect. We are not looking for handouts, but the least that the manager could have done was to say thank you for your service… but could only muster “My hands are tied”. Ended up going to Lowe’s and got his veterans discount, no questions asked. I will be a lifelong Lowe’s customer going forward. Thank you Lowes for making my father feel like his service was worth something.
Jim Gilliland says
I was in my local Home Depot store this morning Nashville Tennessee and clerk told me they were instructed last week to stop giving the military 10% discount.
Harold Hankins says
The home depot here (Brick, NJ) sometimes gives non-disabled veterans the discount and sometimes they don’t. It appears to be that some cashiers don’t know to check for the disabled notation on the VA card. Regardless of that if you have them call a manager over that manager can give anyone a 10% discount, military or not.
I just tried to sign up for the Lowe’s discount online but their processor SheerID rejected it and insisted I upload a copy of proof. When I tried that it wouldn’t upload saying the link had expired. It insisted I visit a Lowe’s store and bring proof in. The next time I’m on that side of town I’ll try that.
Susan says
Harold, I’m getting this too, i’ve tried 20 times and all different ways. Customer service didn’t help either, had no clue. Please let me know since you seem to be having this problem too
brian fountaine says
Seems my issue was the format, day, month, year.
Voila!
Scott says
Harold, try again with the online app. I had no problem getting mine done the day I applied and have been using mine every other month since to build a house. It helps tremendously, don’t give up on it.
Timothy Hodgens says
Just got home from the Black Friday madness at the Maui Homedepot. After waiting over an hour for an available salesperson, I got got a checkout slip for a range/microwave combo. I finally get to the front counter to pay for my items, and I’m told I cant combine the Black Friday sale with the military discount. I’d have to choose one or the other. And to top it off, the items arnt even in stock and I have to wait 8 weeks for it.
Edward says
Lowe’s on Oahu gives me 10% off on any purchase, even sale items. Yes I first had to sign on line and bring my proof of service(copy of DD214) to the Customer service desk and now every time I buy anything at Lowe’s I tell them I have a My Lowe’s card and tell them I’m a veteran. At the register all I give them my name and the 10% discount is given. I don’t even have to take out my ID.No hassle at all. On the other hand I went to home Depot. When I went to the register they did not offer me a veterans discount. I think the next time I go to HD I will talk to the Customer service desk and ask them how I can get a discount. I think the cashier was new.
lazlo says
HD only gives the discount when convenient it would appear. Do NOT expect any kind of discount on lumber. Nor already discounted items even though the “discount” is vendor related and costs HD nada to implement. Shop Lowe’s.
George Isabel says
I am also a veteran , I stop shopping at home depot because the policy changes every time you go in the store ,I have veteran I.D card from the va clinic also have it on my driver’s license. Also home depot does not have parking spaces for veterans. To me home depot recognize the veterans like lowes does I do not shop at home depot anymore, all my business goes to Lowe’s now
Ann says
I stopped shopping at Home Depot 10 years ago! The last time I walked in the store and you would have thought I was invisible. I could not get any one to assist me. I am not surprised they don’t offer Military Discount. As a veteran I take my $$$ to Lowe’s, they are ALWAYS helpful
MELVIN B COHEN says
Last time I was in the store and asked for my VA discout they gave it to me by showing my drivers license stamped Veteran, but was told that I should get different VA card.
How and where do I apply for it?
Robert Boggess says
Your Home Depot store in Albany, Oregon does not give healthy veterans a discount every day showing their dd 214 form. I was told I had to be diabled, or retired with a card, or active. I served, as many did and made it out without needing help from the VA. You just lost a customer!
Ken says
So curious with everyone saying that “they won’t give me a discount, so I refuse to shop there anymore”. Do people do this to all stores that don’t offer someone a military discount? Like Walmart, KMart, grocery stores, etc? It’s interesting that people purchase gasoline all the time and don’t refuse to purchase at the gas station because they don’t get a military discount, but state to refuse to shop at a home improvement store because they don’t offer one. Sounds like some double standards for most people. I really don’t care, if I get a discount, great, if not, then that is alright too. (retired after 20 years in Marines).
Lennie says
I don’t think the issue is that they refuse to shop somewhere that doesn’t offer a military discount. The issue is a merchant who offers a military discount but does not honor it. If they offer a military discount there should not be loopholes to deliberately deny a veteran what they have been offered. And, thank you sir for your service.
Kevin says
To me it just seems like home depot wants the good publicity claiming to give Veterans discounts but don’t want to actually give the discount. I am a veteran and if they don’t want to give a discount that is fine with me but don’t use Veterans to try to con people in.
Rigo Guerrero says
yea is like tRump saying that 2, 3, 4, 5% raise is not enough and that he will do 10% or more… then after he gets his fix from applause turns around and puts a freeze on pay-raises… just nuts.
Alan Chauvin says
The difference is that Lowes and Home Depot advertise that you can get a military discount ,Lowes honors their word , Home Depot does not , the other places of business you mention do not offer the discount and we do not expect it . Thank you for your service , I too am a Vet .
Dan Thompson says
This quote if from this page. It is about Home Depot: The discount is offered in the U.S. to all active duty military personnel, reservists, retired or disabled veterans and their immediate families.
The secret is the average vet can not get this discount. Read every word. No where does it say all vets. On your VA identification card t must have the words “Service connected” it they are not there no discount. So if you were in the military and got out without getting wounded and and classified as disabled, no discount. I could not get the discount until my ID was changed.
Billy Blackston says
Today, November 30,2018, I was at Home Depot to look for a specific type of wall paper that I plan on using for a back ground behind a heater I recently bought from Home Depot. While there I picked up a few items I needed for another project. As I checked out I showed my VA card, it was to my astonishment that the girl at the register told me we can’t give you a discount for your status it only gives you a discount at certain time of the year. The reason that this puzzled me was that less than a month ago I bought nearly 500.00 worth of insulation at a Home Depot near the place where I was going to install the insulation and i was not questioned about my VA status and was given the 10% discount. The same store I was at today, that refused, also gave me the 10% discount a week ago when I purchase the heater, mention above, from them. As a veteran that proudly served his country for 10 years and as I am one among others that left the military in good health, meaning I’m not a disabled veteran. I don’t have any intention of buying from Home Depot again if my service in all honesty means nothing to them.
Donah says
I once went to Home Depot because of their misleading offer of a military discount. Their own CEO responded regarding implementing an online request for a purchase we were making of over $1200
After being contacted twice and receiving our response, they suddenly stopped all contact and would not return calls or emails. We were intentionally misled as they initially were going to honor the discount.
LOWE’S OFFERS MILITARY PARKING, IN STORE AND ONLINE DISCOUNTS AND PRICE MATCHING. WE NOW PASS HOME DEPOT TO GET TO LOWE’S.
Patrick Flaherty says
Just recently moved to Tucson, AZ and was blindsided by a clerk at a Home Depot store who denied me a veteran discount. First time ever. Have been shopping at HD and Lowes for years and was never treated in such a way, being made to feel that my service to my country was not appreciated.
I asked to see the store Manager, and he said it is and has always been HD policy to deny a veteran discount to “veterans” due to the impact it has on the bottom line. He also stated Lowes was in dire straits in part because they give the discount. Maybe what he and other management types at HD don’t understand, is that I and many other veterans who have spent thousands at their stores will no longer be spending our money there. From now on, it’s Lowes for me.
Robert says
I went to Lowes and asked about getting the military discount. They had me bring my DD214 form and signed me up for my yearly 10% policy. So nice it was to receive the discount policy. Then I went to Home Depot to do the same thing. Then I found out it’s not for all veterans, just a few of the total number of vets. It’s petty irritating that they advertise veteran discount and don’t do it for all vets like Lowes. I will not shop at Home Depot again.
jim says
I went to Lowes and received my approval for Military discount (presented DD214). They were friendly and helpful. No problem.
I went to home depot and inquired about the same discount. I was refused and rather rudely. I do appreciate their support for our retired, active, reservists and disabled veterans. No question that they deserve it. But to dismiss the men and women who have served in combat areas HONORABLE and chose to leave the military to start a family and /or a civilian career is unacceptable.
Home Depot also has restriction on using the discount and seems to use it as a PR tool.
I have not seen or heard of restrictions at Lowes. So I will continue to shop at Lowes and encourage all ex military personnel to do the same.
Semper Fi
John says
After 30 years of doing business, I am switching from Home Depot to Lowes. HD certainly misled me when they said I needed a VIC, which I got six weeks later; yet they then denied my discount because I am just a mere honorably discharged vet. Lowe’s honored it and thanked me for my service. Good for them!
Todd Neu says
I registered online at Lowes.com under My Lowes. I had to enter information from my DD214 and then it linked my military information to My Lowes card. Every time I go to Lowes, I just show my My Lowes card and get 10% off. I have received this discount for clearance items as well as already discounted items. I no longer shop at Menards or Home Depot.
David Cambest says
I do not know when you registered but now they REQUIRE a copy of your DD214 be attached to the application which in my book is a hughe violation of privacy. I even tried to register in the store with mt veteran endorsed driver’s license and they refused it.
Brian Fountaine says
You are encouraged to go online, get a free Lowe’s card, and use the automated system to have the discount auto applied on your purchases. They give the discount to a large group of Veterans, not the limited group at Home Depot. I worked at the Depot and am saddened by this. So GLAD we are getting a Lowe’s across from HD.
Guess where I will be shopping?
It is about honesty and respect, not the discount.
David Cambest says
Lowe’s military discount registration is a scam and total invasion of privacy. The ONLY way to get their falsely magnanimous military discount is to give them a copy of sensitive personal military records IE Military ID, DD214, etc. Why would anyone just hand a copy of these documents which contain highly personal and confidential info to anyone? Not only that to get the discount they REQUIRE you to have a MyLowes credit card, what a scam.
My state has a process of adding a person’s veteran’s status to their driver’s license which I have done. I presented this to the store as proof that I am a veteran and they refused it as proof, they would ONLY accept the registration in their system as proof which requires handing them a copy of my personal military documents.
I shop at Home Depot at least a few times a week and they ALWAYS accept the veteran’s verification on my driver’s license without any hassle AND thank me for my service. This is just another reason to shop at Home Depot and avoid Lowe’s.
Rigo says
Vet discount on the Lowe’s website and provided Name, SSN and DOB, ETS and branch, got accepted for discount immediately… very reasonable, no need to show DD-214 or get their MyLowes CC, way to go Lowes!! Now my family can get Vet discount by providing my cell number at checkout–what a nice way to recognize my service and that of ALL Vets–Lowes has a customer(s) for life. Airborne!
Pat says
Home Depot in Phoenix, Oregon was rude to a veteran who inquired about the veteran discount. Even with Veteran status ID they turned him away stating he had to have a veteran disability. The rude demeanor was very disappointing and un-American. It was awkward for the veteran and even another employee recommended he provide feedback since it wasnt right.
James says
Regarding the comment “I also contacted a Home Depot customer service rep online and she gave me this response:
We proudly offer Active and Veteran military a 10% discount on their online or in-store purchases. Please contact Online Customer Care at 1-800-430-3376 and place your online order over the phone for an immediate discount or bring your ID to your local Home Depot. However, this may not be used in combination with any other sale prices or discounts.”
I called and was told the information given was incorrect whereas the Military Discount can only be applied physically at the store. Online and Phone orders do not qualify.
Craig Carter says
As a regular at both of these home improvement stores, I’ve witnessed heated customer interactions with staff at both businesses over whether or not they’re getting their discount and why they need to prove their service. I intervened last week when a 6’+ veteran was leaning over the counter, yelling at a young female cashier who looked like they were fresh out of high school. His face was beat red and he was just looking like a total ***-hat as he went off on how much she didn’t respect his service and the lives of Americans who gave theirs up for the red, white, and blue. I couldn’t take it. I told him he could step outside and scream into an adult’s face if he’d like or he could start acting like a civil human being. He told me to F off and pushed his cart over.
We didn’t serve for a discount. If you don’t get one, just move on. I want to eject fellow shoppers that act like tools in public places, in general. When I catch a whiff that they served.. there’s just no excuse for this kind of childish petulance. We all served for different reasons, but respect was one of the things we all participated in. Let’s not forget that as we continue our lives as civilians.
lorrie Tomac says
I was told after the first of the year, 2019, I had to be registered online with Home Depot or I would no longer be given a Military discount.
I cannot find where to register for it, and they have been rude every time I use my husband’s ID
Ray Olsen says
RE: Goleta California Home Depot Store
I shopped at this Home Depot 01/08/19. I had to buy some brass plumbing couplers. I’m a disabled Vietnam Veteran and had proper documentation identifying me as such. I showed my ID to the Asst Head Cashier, Rachael, that helped me check out and after receiving my paper receipt, I noticed I did not get the 10 percent military discount. I went to her and asked why I did not receive the discount. I was informed by her that Military discounts are not available for ‘consumable’ purchases. She gave me examples of potting soil and lumber as consumables. I also had this same conversation with the Head Cashier named Vance. I bought four 1/4″ brass fittings which that store considered consumables, and denied my discount. No one at the store offered me a copy of their military discount program. If their examples of consumable products and That brass fittings are considered consumable products, everything Home Depot sells is a consumable product. I have shopped various Home Depot stores in Colorado, Washington state, Oregon, and even Northern California. This is the first time I’ve ever been denied my military discount for an ambiguous and non-documented reason. I feel that maybe this Home Depot now considers all Veterans, including disabled Vietnam Veterans, as consumables.
Rodney Sagan says
After reading these comments and others, I have decided to not attempt to get a vet discount. Clearly Home Depot requires a disability from military service, so be it.
Lowes requires permanent access to my DD214 information and a credit card involvement with them, so be it.
I deeply enjoy the vet parking and it is very helpful for a semi disabled person who is a veteran of VN 66-70. Only 10% of all Americans have served, and I am proud enough to be one who volunteered for everything. Screw the conditional discounts.
Ryan Guina says
Hello Rodney,
The information you have on Lowe’s is not accurate. They require members to sign up for a MyLowe’s card which is a free membership card, not a credit card. It’s simply a way to enter their database so you can be preapproved for their discount by providing your phone number or email address. It also tracks purchases so you can make returns without a receipt, and keeps track of other things, like paint colors you purchased through Lowe’s and more.
I also did not provide my DD 214 or social security number. I verified my military service through a third party company that has a contract with the Department of Defense to verify service members without providing their personal information. The company was founded by a veteran for the specific reason of verifying service without providing personal information.
I hope this is helpful information.
I wish you the best, and thank you for your service!
Rodney Sagan says
Thank you for the CLARIFICATION , but still too much unnecessary tracking , and silly services ( paint colors ? ). I acknowledge the curtesy differences twix the two, however no thanks.
Jan Burkybile says
My husband is retired military. We have tried to get a discount at HD and it seems to depend on their mood so we haven’t tried in the last couple years. We went to Lowe’s a couple years ago with the required paperwork and they submitted everything for us. We have the My Lowe’s card but have never used it and we always get the discount. Not sure if this works everywhere but all we do is give our phone number. I can go in without him and receive the discount by just giving our phone number. They always say “thank you for your service.” We shop at Lowe’s in Bentonville and Rogers, AR.
Ryan Guina says
This comments section is closed. There are over 600 comments and the discussion has run its course.
Please refer to the article or the official Home Depot or Lowe’s websites for their official military discount policies.
We will continue to update this article if there are any changes to the respective policies.
Please use our Contact Page if you need to contact us about any changes to these policies. Please include a reference or the source and we will investigate and update our site accordingly.
Please DO NOT contact us regarding whether or not a store honored or did not honor a discount. Those comments should only be directed to the respective store’s Customer Service department. These are third-party organizations and we have no control or influence over their actions.
Finally, please remember that military discounts are a privilege, not a right. Stores and organizations have the ability to set their own policies and choose how they implement them. If you are offered a discount, please accept it graciously. If not, then smile and move on.